Refund and Returns Policy

Thank you for choosing Shafayet Tech for your digital solutions. We strive to provide high-quality services and products to meet your needs. However, we understand that there may be instances where you need to return or refund a purchase. Please review our policy below for details on how we handle refunds and returns.

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Refund and Returns Policy

Refunds

1. Service Refunds

– We offer refunds for services only if there has been a significant error on our part that cannot be resolved. – Refund requests must be made within [30] days of purchase. To request a refund for a service, please contact our customer support team with detailed information about the issue.

2. Product Refunds

– For digital products such as software or licenses, refunds are granted if the product is defective or does not function as described. – Refund requests for digital products must be made within [30] days of purchase. – To request a refund for a product, please get in touch with our customer support team with your order details and a description of the issue.

3. Refund Process

– We will initiate the refund process once your refund request is received and approved. – Refunds will be issued using the original payment method used for the purchase. – Please allow [10] business days for the refund to reflect in your account.

Returns

1. Service Returns

– As digital services are intangible, returns are often not applicable. – However, if there are extenuating circumstances, don’t hesitate to contact our customer support team to discuss your situation.

2. Product Returns

– Physical products such as branded merchandise may be eligible for returns if unused, in original packaging, and in resalable condition. – Return requests for physical products must be made within [30] days of receiving the item. – Customers are responsible for return shipping costs unless the return is due to an error we made.

Exceptions

1. Custom Services or Products

– Services or products that are custom-made or personalized may not be eligible for refunds or returns unless they are defective.

2. Promotional or Sale Items

– Items purchased during promotional or sale periods may have different refund and return policies. Please refer to the specific terms and conditions of the promotion.